About this Notice

Rele Colour (“we” or “us”) take the privacy of your information very seriously. This Privacy Notice is designed to tell you about our practices regarding the collection, use and disclosure of personal information which may be collected in person from you, obtained via our website or collected through other means such as by a software application, online form(s), email, or telephone communication. This privacy notice is governed by applicable data or privacy legislation including the EU General Data Protection Regulation (the “GDPR”), the retained EU law version of the GDPR (“UK GDPR”) and the Data Protection Act 2018. This notice may be updated from time to time and you should check this page regularly for any updates. Changes to this notice are effective when they are posted on this page.

Personal data we collect and how we process this data

Below we have set out the categories of data we collect, the legal basis we rely on to process the data and how we process the data:

• Contact information for our users, customers and potential customers such as names, email addresses, phone numbers, addresses (including billing addresses), (“Contact Information”). We process this information when we communicate with you or provide services to you on the basis of the performance of our contract with you and on the basis of our legitimate interest in providing our services to our customers.
• Technical information relating to your use of our services including IP address, time zone, version of web browser, search history of our products (“Technical Information”) We process this information when we monitor our relationship with you and provide services to you on the basis of the performance of our contract with you and on the basis of our legitimate interest in providing our services to our customers
• Payment information (including credit card and debit card information), dress size, height and photographs (“Additional Information”). This information will be used by us so you can purchase the products and services we offer and we are able to perform and deliver our contract with you, which includes providing you with personal styling services.
• A record of any correspondence or communication between you and us (“Communication Information”). We process this information when we monitor our relationship with you and provide services to you on the basis of the performance of our contract with you and on the basis of our legitimate interest in providing our services to our customers.
• Marketing information we may hold about you in order to provide information about our services this may include names, email addresses, phone numbers, addresses, and other information (“Marketing Information”). We process this information in order to communicate with you about our products and services on the basis of our legitimate interests in communicating with you about our services or on the basis that you have consented to receive the information.

We will collect information either from you directly or from a third party (for instance an introducer or Shopify or Typeform. If we do obtain your personal data from a third party your privacy rights under this notice are not affected and you are still able to exercise the rights contained within this notice.

Use of cookies on our website

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

These cookies are used to collect information about how visitors use our website. We may use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

To view and manage the cookies we use, please visit our cookie declaration page.

Data Retention

We retain personal data only for the length of time we need for stated processing purposes or for such period as required under legal or regulatory obligations. To determine the appropriate retention period for personal data, we will consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data.

If we determine that we no longer need your personal data to fulfil the purposes we collected it for, we will either erase (delete) it or anonymise it.

Sharing Personal Information

We may disclose information to third parties in the following circumstances:

• As part of our products and services we may provide information to our third-party service providers such as Shopify and Typeform (this is not an exhaustive list);
• To assess the use of our website by our customers we may provide information to our third-party providers such as Google Analytics (this is not an exhaustive list);
• We may disclose information to our group companies;
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime);
• In order to enforce any terms and conditions or agreements for our services that may apply;
• We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected;
• To protect our rights, property and safety, or the rights, property and safety of our users or any other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

If we do supply your personal information to a third party we will take steps to ensure that your privacy rights are protected and that third-party complies with the terms of this notice.

Security

We will take all reasonable steps to ensure that appropriate technical and organisational measures are carried out in order to safeguard the information we collect from you and protect against unlawful access and accidental loss or damage.

Your privacy rights

With respect to your personal data, you have the right to:

• Request that your personal data will not be processed;
• Ask for a copy of any personal data that we have about you;
• Request a correction of any errors in or update of the personal data that we have about you;
• Request that your personal data will not be used to contact you for direct marketing purposes;
• Request that your personal data will not be used for profiling purposes;
• Request that your personal data will not be used to contact you at all;
• Request that your personal data be transferred or exported to another organisation, or deleted from our records; or
• At any time, withdraw any permission you have given us to process your personal data.

All requests or notifications in respect of your above rights may be sent to us in writing at the contact details listed below. We will endeavour to comply with such requests as soon as possible but in any event we will comply within one month of receipt (unless a longer period of time to respond is reasonable by virtue of the complexity or number of your requests).

If personal data we hold about you is subject to a breach or unauthorised disclosure or access, we will report this to the Information Commissioner’s Office (ICO) and/or our data protection manager.

If a breach is likely to result in a risk to your data rights and freedoms, we will notify you as soon as possible.

Hyperlinks

This website may provide links to third party websites for your convenience and information. We do not endorse or make any representations about third party websites. This Policy does not cover the personal data you choose to give to unrelated third parties and we encourage you to review the applicable privacy policies on any third party websites before submitting your personal information on those websites.

International transfers

We will not transfer your personal data in a systematic way outside of the United Kingdom or European Economic Area (“European Area”) but there may be circumstances in which certain personal information is transferred outside of the European Area, in particular:

• If you use our services while you are outside the European Area, your information may be transferred outside the European Area in order to provide you with our services;
• We may communicate with individuals or organisations outside of the services in providing our services, those communications may include personal information (such as contact information) for example you may be outside of the European Area when we communicate with you;
• From time to time your information may be stored in devices which are used by our staff outside of the European Area (but staff will be subject to our cyber-security policies).

If we transfer your information outside of the European Area, and the third country or international organisation in question has not been deemed by the UK Secretary of State or EU Commission to have adequate data protection laws, we will provide appropriate safeguards and we will be responsible for ensuring your privacy rights continue to be protected as outlined in this notice.

Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry or complaint relating to your personal information or how it is handled, you can do so by us using the details below:

Email: info@relecolour.com

Complaints

If we are unable to resolve any issues you may have or you would like to make a further complaint, you can contact the Information Commissioner’s Office by visiting http://www.ico.org.uk/ for further assistance.